![]() ![]() If you’ve already purchased a Guide Book prior to your visit we will issue you a refund of £6 against your payment. I’ve already bought a Guide Book can I get my money back? Find out more about the benefits for Locals’ Pass holders. We are not extending this offer to Locals’ Pass holders as admission prices are already reduced for these visitors. Why are Locals’ Pass holders not included in this offer? Find out more about the benefits of visiting Eden on a group visit. We are not extending this offer to our visitors that arrive by coach, as admission prices are already reduced for these visitors. I came by coach can I claim a free Guide Book? Nor can we accept those participating/spectating parkrun events. Please note that this offer is not for visitors who have walked from the car park. If the offer is clearly being abused by those who arrive by car, we retain the right to rescind the offer. Obviously you won’t be able to provide any proof, so we’ll be operating an honesty policy. Just let the team at ticketing know that you walked or cycled to the Eden Project. Just let our team at the ticketing desks know. We ask you to hang onto any receipts from your bus or train travel to Eden and show them to the team on arrival. Free Eden Guide Book FAQsĭo I need to provide proof to claim my Guide Book? Excludes Locals’ Pass Holders and Universal Credit and Pension Credit Day Ticket Holders and those visiting for free (for example as part of our Community Weekends or parkrun participants/spectators). Please note, this offer is available per booked group on your first visit to Eden, not for those returning with their Annual Pass or Membership. In order to claim your free gift, please make yourself known to the ticketing team on arrival at the Visitor Centre, and hold onto any train or bus receipts from your journey to us. If you travel to Eden in a planet-friendly way, whether that’s by train and/or bus, on foot or by bike, your group can claim an Eden Guide Book worth £6 on arrival.Ĭhoose from one English or German Guide Book per group, and if you’re also bringing children aged between 5-16, we’ll add a copy of our Children’s Guide Book, worth £5. This will help us greatly as we reach our limited visitor capacity during busy periods. That way, we are able to offer your valuable place to someone else. Once booked, if you're unable to make your visit after all, please let us know by emailing your booking reference. If you've lost your Annual Pass or you're unsure when it expires, please email our Box Office with your booking reference on call 01726 811972, open daily 9am-12). Then when you visit please present at Ticketing your Annual Pass / proof of purchase (such as your Pass or – if you weren't given an actual Pass – just the receipt you were given when you visited, or the booking confirmation you were sent when you bought it online). Please note, from 1 July, Members will not need to to pre-book timed entry. To visit using an Eden Project Membership, Locals' Pass or Annual Pass you simply need to book yourself a (free) time slot online by following the 'Member and Passholder' options on our admissions page. ![]()
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